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Frontpoint Review: Smart Home Security Solutions To Upgrade Protection

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Frontpoint Review: Smart Home Security Solutions To Upgrade Protection

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Aditi Patel

Top 10 Home Security Experts Editor

Overview

Frontpoint provides homes with top-notch security solutions. Their cameras have motion and intrusion detectors and can be integrated along with home automation and life safety devices. They offer a three-year warranty on all their equipment, a mobile app, and great customer service.

Highlights and Features

There are a couple of top-notch features that we like from Frontpoint.

ID Protect

All subscription plans provide homeowners free access to the ID protection tool. This gives you advanced monitoring tools to protect your identity from fraudsters. There are also identity theft specialists that can help you retrieve information if they detect an issue.

Hourly Sensor Check

Frontpoint offers hourly checks on your sensors as part of the 24/7 monitoring service. Their system will check every sensor and device automatically every hour. If there is an issue, they will send you an alert asap.

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Cellular Based

Frontpoint offers security cameras that are completely cellular-based so you don’t have to worry about losing connection if the WiFi doesn’t reach certain areas outside your home. The cameras are also wireless which means they’ll continue working despite power outages.

Live Stream Videos

Users can live stream footage from the doorbell and security cameras. Using the mobile app, you’ll see live footage as well as stored recordings from cameras you have.

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Products from Frontpoint

Home Security Camera

Frontpoint offers four types of security cameras to build your security system at home. The regular indoor cameras cost $59.99 per unit and come with recording and night vision features. The premium cameras meanwhile cost $119.99 and come with live-feed and two-way audio capability.

For every purchase, you get a free doorbell camera worth $113.99. This lets you talk to people at your front door, watch live footage through the mobile app, and record whenever it detects motion. Lastly, the outdoor cameras, which come at $119.99, have motion sensors, two-way audio capability, live feed support, and a smart intruder deterrent.

Home Security System

Frontpoint lets customers customize their home security systems so that you get the devices that suit your needs. All security systems will need a Hub & Keypad worth $182.99. Motion sensors cost $38.99, window/door sensors are $19.79, and $44.99 for glass break sensors.

They also have a garage door tilt sensor that costs $29.99 so you secure every point of entry in your home. Frontpoint’s home security systems include 24/7 professional monitoring. It would be great if they can also offer a self-monitoring option.

Life Safety Alarms

Aside from cameras and sensors, you can also purchase life safety alarms to boost your home’s security and safety. The carbon monoxide sensor cost $539, the smoke and heat sensors for $38.99, and the flood sensor for $26.99. These life safety alarms are included in the 24/7 professional monitoring service. If one of your alarms is triggered, the monitoring center will take the most appropriate steps.

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Smart Home Automation

If you have smart devices at home, there are certain types of devices that can be connected to your Frontpoint security system. You can link these devices with the central management hub which can be configured in the mobile app.

Here are the prices for the smart devices:

• Smart door lock – $107.99

• Outdoor smart plugs – $22.79

• Wireless light control – $22.99

• Smart thermostat – $119.99

Available Plans and Prices

Frontpoint has various base packages that you can build upon. The basic Safehouse package covers one motion sensor, the management hub, two intrusion sensors, and a doorbell camera at $129. You can additional hardware as needed with prices on the website.

Some customers will also be eligible for financing and can be offered 0% APR interest. In addition to the initial cost of security equipment, you’ll need to pay $49 a month or $1.64 per day for the professional monitoring service. You can get overnight or two-day shipping for an additional charge.

SAFEHOUSEBUNKERFORTRESS
Price$129$380.35$478.73
Installation FeesNoNoNo
Frontpoint HubYesYesYes
Mobile AccessYesYesYes
24/7 Professional monitoringAdd-onAdd-onAdd-on
Indoor Cameras011
Door/Window Sensors236
Motion Sensors112
Doorbell CameraYesYesYes
Smoke & Heat SensorsYesYesYes

 

What Do People Say About Frontpoint Home Security?

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Great and very easy to install. They are superb and also offer excellent services at reasonably lower costs. I have a grocery store and we have cameras installed in all the public areas to keep a watch on the customers and staff. They not only help me keep a check on my staff but also make sure all customers are safe and don’t shop lift. It really gives me great peace knowing everything is under control. The cameras are magnetized and fix perfectly in all the places. All I have to do is charge them weekly and they are good to go. Thank you Frontpoint.

Danny Steve – Frontpoint
Scottsdale, AZ
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I installed Frontpoint home security services in my home back in 2014 and ever since then, I have never had any major complaints or issues. The system is easy to install and operate. The equipment installed had great sensors and they have never failed me. They add an additional sense of security in the house. Their customer support system is also great. I called them up for a few doubts and the representative was really understanding and happy to help.

Julie Ricks – Frontpoint
Indianapolis

What to Expect with Frontpoint’s Services

Frontpoint offers the clock monitoring service. There is a monthly fee for this service but most homeowners will find it worth their money. In addition, you can also get intrusion alarm, fire, and smoke alarm monitoring if you do get the proper devices.

Emergency responders will be sent within seconds of detecting the issue. You will also get alerts on your mobile app if any of your alarms are triggered. You can cancel a false alarm by reaching out to the monitoring team.

Professional Monitoring

Frontpoint’s monitoring center is based in the US and has some of the fastest response times in the industry. Here are some features to highlight:

• Text and email notifications

• 24/7 US-based monitoring

• Life alert monitoring

• Alerts for emergency services

• 2-way communication

Frontpoint Mobile App

Frontpoint has a mobile app that you can get on both App Store and Play Store. The app allows you to configure the different aspects of your security system but the availability of certain features will vary based on your subscription.

You can remotely arm or disarm your home alarms through the mobile app, view live footage and recorded footage from the camera, get notifications about the status of your device, control your smart home devices, and others.

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Mobile Notifications

You can customize the types of alerts that you get through the mobile app. You can choose between text, email, and push notifications or set your mobile app to give you all types of alerts when your alarm is triggered.

Installation Process

Frontpoint security systems can be installed DIY with the comprehensive user guide containing everything you should know to set up your system. You will get an explanation on how to install the central control hub before you proceed with your security cameras and window and door sensors.

Sensors can be attached to walls with adhesive tape. The installation process is easy and there shouldn’t be any problems if you follow the instructions/

Warranty and Contract

All hardware from Frontpoint has a three-year manufacturer warranty. You can request a replacement or repair for free if you find a defect or issue that is not the result of typical wear and tear or misuse of the device.

All purchases on Frontpoint also include a three-year monitoring contract. Some customers are surprised by the additional item in the cart which is something Frontpoint needs to make clearer. The only mention that a customer is agreeing to a three-year contract when they complete the purchase is in the fine print.

It’s a good thing that they offer a 30-day money-back guarantee so you can request a refund if you are not satisfied with the products or the service. It is easy to cancel the contract but you will be responsible for 80% of any outstanding fees.

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Client service and Customer support

Frontpoint has phone, email, and live chat support. Phone support is available Monday to Friday, from 8 AM -11 PM, and Saturdays & Sundays, 10 AM – 7 PM. The live chat agents are responsive and friendly. You can also send an email to the support team any time.

If you do not see the need to talk to a customer support representative, you can visit the Support Center instead where you can access various self-help articles. You will find guides for beginners, articles for troubleshooting, and even more advanced tutorials. There is also a handy FAQ section and a blog section with a decent number of education articles.

Frontpoint Vs. Other Home Security Providers

 FrontpointRingSimpliSafeADT
Highlighted featuresDIY custom home security systemRemote control and monitoringSimple home security systemProfessional guide and installment
Warranty period3 years1 year3 yearsYes (available add-on)
Money Back Guarantee duration30 days30 days60 days6 months
Mobile AccessibilityiOS and AndroidiOS and AndroidiOS and AndroidiOS and Android
Price$49Starts at $3 (Professional monitoring for $20)Starts at $9.99Start at $28.99

Frontpoint vs Ring

Ring has a selection of basic security systems centered around their doorbell and security cameras. This is a highly affordable option for those who want self-monitored home security systems. The configurations available on Ring devices, however, are not as powerful as those offered by Frontpoint. We will choose Frontpoint if you want the complete package that you can depend on.

Frontpoint vs Simplisafe

Simplisafe and Frontpoint both have beginner-friendly yet powerful home security systems with professional monitoring. However, Simplisafe takes the win because they have no lock-in contracts, offer a longer money-back guarantee period, and is overall more affordable.

Frontpoint vs ADT

ADT is a well-known name in home security that offers professionally installed custom home security systems. Although there is a three-year warranty offered by Fronpoint, we would still choose ADT because of their outstanding monitoring services and money-back guarantee for 6 months.

 

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Bottom Line

Frontpoint’s custom home security solutions are supported by 24/7 professional monitoring, come with a three-year warranty on all hardware, and excellent customer support. The downside is that there is a need to commit to a three-year contract and you cannot get the devices without a monitoring plan. The prices however are competitive and they also offer financing options to make it easier on your wallet.

Frontpoint’s solutions can be attractive for homeowners who want a standard and reliable home security system.

Frontpoint
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Over 6M customers

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Free proffesional installation

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Easy DIY security system