Get 40% off + free indoor camera
Overview
Frontpoint provides homes with top-notch security solutions. Their cameras have motion and intrusion detectors and can be integrated along with home automation and life safety devices. They offer a three-year warranty on all their equipment, a mobile app, and great customer service.
Highlights and Features
There are a couple of top-notch features that we like from Frontpoint.
ID Protect
All subscription plans provide homeowners free access to the ID protection tool. This gives you advanced monitoring tools to protect your identity from fraudsters. There are also identity theft specialists that can help you retrieve information if they detect an issue.
Hourly Sensor Check
Frontpoint offers hourly checks on your sensors as part of the 24/7 monitoring service. Their system will check every sensor and device automatically every hour. If there is an issue, they will send you an alert asap.
Cellular Based
Frontpoint offers security cameras that are completely cellular-based so you don’t have to worry about losing connection if the WiFi doesn’t reach certain areas outside your home. The cameras are also wireless which means they’ll continue working despite power outages.
Live Stream Videos
Users can live stream footage from the doorbell and security cameras. Using the mobile app, you’ll see live footage as well as stored recordings from cameras you have.
Products from Frontpoint
Home Security Camera
Frontpoint offers four types of security cameras to build your security system at home. The regular indoor cameras cost $59.99 per unit and come with recording and night vision features. The premium cameras meanwhile cost $119.99 and come with live-feed and two-way audio capability.
For every purchase, you get a free doorbell camera worth $113.99. This lets you talk to people at your front door, watch live footage through the mobile app, and record whenever it detects motion. Lastly, the outdoor cameras, which come at $119.99, have motion sensors, two-way audio capability, live feed support, and a smart intruder deterrent.
Home Security System
Frontpoint lets customers customize their home security systems so that you get the devices that suit your needs. All security systems will need a Hub & Keypad worth $182.99. Motion sensors cost $38.99, window/door sensors are $19.79, and $44.99 for glass break sensors.
They also have a garage door tilt sensor that costs $29.99 so you secure every point of entry in your home. Frontpoint’s home security systems include 24/7 professional monitoring. It would be great if they can also offer a self-monitoring option.
Life Safety Alarms
Aside from cameras and sensors, you can also purchase life safety alarms to boost your home’s security and safety. The carbon monoxide sensor cost $539, the smoke and heat sensors for $38.99, and the flood sensor for $26.99. These life safety alarms are included in the 24/7 professional monitoring service. If one of your alarms is triggered, the monitoring center will take the most appropriate steps.
Smart Home Automation
If you have smart devices at home, there are certain types of devices that can be connected to your Frontpoint security system. You can link these devices with the central management hub which can be configured in the mobile app.
Here are the prices for the smart devices:
• Smart door lock – $107.99
• Outdoor smart plugs – $22.79
• Wireless light control – $22.99
• Smart thermostat – $119.99
Available Plans and Prices
Frontpoint has various base packages that you can build upon. The basic Safehouse package covers one motion sensor, the management hub, two intrusion sensors, and a doorbell camera at $129. You can additional hardware as needed with prices on the website.
Some customers will also be eligible for financing and can be offered 0% APR interest. In addition to the initial cost of security equipment, you’ll need to pay $49 a month or $1.64 per day for the professional monitoring service. You can get overnight or two-day shipping for an additional charge.
SAFEHOUSE | BUNKER | FORTRESS | |
Price | $129 | $380.35 | $478.73 |
Installation Fees | No | No | No |
Frontpoint Hub | Yes | Yes | Yes |
Mobile Access | Yes | Yes | Yes |
24/7 Professional monitoring | Add-on | Add-on | Add-on |
Indoor Cameras | 0 | 1 | 1 |
Door/Window Sensors | 2 | 3 | 6 |
Motion Sensors | 1 | 1 | 2 |
Doorbell Camera | Yes | Yes | Yes |
Smoke & Heat Sensors | Yes | Yes | Yes |
What Do People Say About Frontpoint Home Security?
What to Expect with Frontpoint’s Services
Frontpoint offers the clock monitoring service. There is a monthly fee for this service but most homeowners will find it worth their money. In addition, you can also get intrusion alarm, fire, and smoke alarm monitoring if you do get the proper devices.
Emergency responders will be sent within seconds of detecting the issue. You will also get alerts on your mobile app if any of your alarms are triggered. You can cancel a false alarm by reaching out to the monitoring team.
Professional Monitoring
Frontpoint’s monitoring center is based in the US and has some of the fastest response times in the industry. Here are some features to highlight:
• Text and email notifications
• 24/7 US-based monitoring
• Life alert monitoring
• Alerts for emergency services
• 2-way communication
Frontpoint Mobile App
Frontpoint has a mobile app that you can get on both App Store and Play Store. The app allows you to configure the different aspects of your security system but the availability of certain features will vary based on your subscription.
You can remotely arm or disarm your home alarms through the mobile app, view live footage and recorded footage from the camera, get notifications about the status of your device, control your smart home devices, and others.
Mobile Notifications
You can customize the types of alerts that you get through the mobile app. You can choose between text, email, and push notifications or set your mobile app to give you all types of alerts when your alarm is triggered.
Installation Process
Frontpoint security systems can be installed DIY with the comprehensive user guide containing everything you should know to set up your system. You will get an explanation on how to install the central control hub before you proceed with your security cameras and window and door sensors.
Sensors can be attached to walls with adhesive tape. The installation process is easy and there shouldn’t be any problems if you follow the instructions/
Warranty and Contract
All hardware from Frontpoint has a three-year manufacturer warranty. You can request a replacement or repair for free if you find a defect or issue that is not the result of typical wear and tear or misuse of the device.
All purchases on Frontpoint also include a three-year monitoring contract. Some customers are surprised by the additional item in the cart which is something Frontpoint needs to make clearer. The only mention that a customer is agreeing to a three-year contract when they complete the purchase is in the fine print.
It’s a good thing that they offer a 30-day money-back guarantee so you can request a refund if you are not satisfied with the products or the service. It is easy to cancel the contract but you will be responsible for 80% of any outstanding fees.
Client service and Customer support
Frontpoint has phone, email, and live chat support. Phone support is available Monday to Friday, from 8 AM -11 PM, and Saturdays & Sundays, 10 AM – 7 PM. The live chat agents are responsive and friendly. You can also send an email to the support team any time.
If you do not see the need to talk to a customer support representative, you can visit the Support Center instead where you can access various self-help articles. You will find guides for beginners, articles for troubleshooting, and even more advanced tutorials. There is also a handy FAQ section and a blog section with a decent number of education articles.
Frontpoint Vs. Other Home Security Providers
Frontpoint | Ring | SimpliSafe | ADT | |
Highlighted features | DIY custom home security system | Remote control and monitoring | Simple home security system | Professional guide and installment |
Warranty period | 3 years | 1 year | 3 years | Yes (available add-on) |
Money Back Guarantee duration | 30 days | 30 days | 60 days | 6 months |
Mobile Accessibility | iOS and Android | iOS and Android | iOS and Android | iOS and Android |
Price | $49 | Starts at $3 (Professional monitoring for $20) | Starts at $9.99 | Start at $28.99 |
Frontpoint vs Ring
Ring has a selection of basic security systems centered around their doorbell and security cameras. This is a highly affordable option for those who want self-monitored home security systems. The configurations available on Ring devices, however, are not as powerful as those offered by Frontpoint. We will choose Frontpoint if you want the complete package that you can depend on.
Frontpoint vs Simplisafe
Simplisafe and Frontpoint both have beginner-friendly yet powerful home security systems with professional monitoring. However, Simplisafe takes the win because they have no lock-in contracts, offer a longer money-back guarantee period, and is overall more affordable.
Frontpoint vs ADT
ADT is a well-known name in home security that offers professionally installed custom home security systems. Although there is a three-year warranty offered by Fronpoint, we would still choose ADT because of their outstanding monitoring services and money-back guarantee for 6 months.
Bottom Line
Frontpoint’s custom home security solutions are supported by 24/7 professional monitoring, come with a three-year warranty on all hardware, and excellent customer support. The downside is that there is a need to commit to a three-year contract and you cannot get the devices without a monitoring plan. The prices however are competitive and they also offer financing options to make it easier on your wallet.
Frontpoint’s solutions can be attractive for homeowners who want a standard and reliable home security system.